Frequently Asked Questions
The Minute Meds platform has many safety measures implemented to ensure that patients cannot over order medication or receive medication from numerous other Minute Meds pharmacies. This includes ensuring customers only have one account, so medication cannot be ordered early.
The pharmacy does not need to take any payment for the prescription or the medication. The patient pays in full on our website and your share of the profit will be sent to your account.
You will get a notification on your custom dashboard when the electronic prescription is available to be accessed and dispensed. All you then have to do is download the auto-generated dispensing labels and print them.
All treatments are priced individually by you and that price is inclusive of all prescribing fees.
There are no set up or monthly fees. We pay for all the marketing material and we only earn money when you earn money!
Minute Meds securely stores all of that data, along with a full PMR for every patient on a secure server. This is only accessible by authorised personnel and any PMR records that are created in your own secure software. These can be accessed at any time.
As part of the consultation process, the patient is asked for their consent to share information with their GP (in-line with the relevant GPhC Guidance). If they do not give their consent then their GP may be notified if the prescriber feels it is necessary to do so.
If there's a clinical issue, you can flag the prescription on the dashboard which will then be reviewed by one of our clinical leads. If your issue is of a technical nature, you can call your allocated account manager who will be able to assist you promptly.
During the online consultation, we obtain consent from the patient to access their Summary Care Record (SCR) so that you don’t have to. We encourage you to use this in order to verify the accuracy of the information provided by the patient and to ensure that it is clinically appropriate & safe for you to dispense the medication to them
You will receive 50% of the profits of the private prescription sales made in your store using this service. We calculate this by subtracting the cost of the drug at the price of Alliance and Phoenix (Whichever is higher) relevant to that month and a private prescription fee of £5 from the price paid by the patient. The remaining profit is then split equally between you and us.
The customer pays for their medication on the app.
We accept all payments method through the platform including Visa, Mastercard, American Express, Google Pay and Apple Pay.
We are a private service so the patient will be required to pay for the treatment they request via the app, irrespective of their existing NHS exemptions.
The patient doesn't need an existing prescription from their GP to obtain treatments. By using the Minute Meds platform, consultations are reviewed by our prescribing team and prescriptions will be issued by existing UK Pharmacies, like you!
Minute Meds is a platform that allows community pharmacies to offer a private prescription service to their patients without visiting their GP. The patient simply completes a remote consultation on your app and a member of our prescribing team will review this usually within 10 minutes, and if the consultation is approved, the patient will be able to select the treatments offered by the prescriber. The electronic prescription will then become available for you to print and dispense immediately.
You are in complete control. You can enable and disable any medication easily from your dashboard. If you mistakenly leave it in stock, you can notify the customer via your dashboard with a message as to when the stock will arrive and their prescription ready to be collected or delivered.